We accept returns, subject to the following. You may return the books purchased from PureLifeVision.com within seven days of the receipt of your order. Shipping costs will not be refunded. You will be responsible for return shipping fees. If you want to return your purchase, please login into your account and send us an email. We will send you a return authorization and return address. You have to return the books with a proper packing. If you received the books with a free shipping coupon, we will deduct shipping cost of $4.99 per each book. A restocking fee of upto 25% may be charged if we receive the books in damaged or torn condition.
We do not accept returns on any EBooks/downloads purchased from our website. We may post details of our return policy at various places on our website, both here and in the product details page.
Order Cancellations
To provide efficient and timely customer service, our systems are automated and therefore orders cannot be cancelled after they are placed.
Changes to Order Information
Customers are advised to provide correct billing and shipping information at the time of placing the order. Once an order is placed, we do not accept any request to change the shipping address or redirect the packages to another address. Customers are solely responsible to receive the packages at the designated address when they arrive. We will not accept any claims for undelivered, unclaimed, returned and refused packages, and we will not issue any refunds on such items, unless we made an error.
Making a Return Request
Please login to the member's area and look for the completed orders link in the right column. Click on it and select the link "Return Item(s)". Fill in the form with necessary details and send it to us. We will respond to you within 24 hours from the time we receive your email and provide with necessary information to make the return.
Return Shipping Method
Pure Life Vision recommends you use UPS or Insure Parcel Post for your return shipment.
Filing Claims Against Carriers
When items are received in damaged condition, you may have to file a claim against the carriers to preserve our recovery right or those of our suppliers or their affiliates. When you receive any item in damaged condition, please preserve the original packing, packing labels and contact us for further guidelines.
Missing Packages and Non-Delivery
We are not responsible for any missing packages or cases of non-delivery where the tracking information shows clearly delivery confirmation or proof of delivery. Please keep track of the package and make sure that you take the delivery when it arrives. We make every possible precaution to make sure that the orders are sent through reputed carriers with tracking information. We will send tracking information immediately upon receiving it so that customers may track the progress of their packages. It is customers’ responsibility to ensure that they track the package on a regular basis and receive then when they are brought by the carrier’s representative to the shipping address provided. If they are not going to be at the designated address, they should make alternative arrangements to receive the same and let the carriers know by contacting them in advance. We explicitly state that we are not responsible for missing packages and cases of non-delivery where the tracking information/ delivery confirmation shows clearly that the item/s ordered have been delivered at the designated address. If customers’ think the carriers have made a mistake and did not deliver the package, they have the obligation to lodge an official complaint with the carriers and do everything within their capacity to preserve evidence and our recovery rights against the carriers and assist us to take initiate appropriate action. If these guidelines are not followed, we have the option to refuse all claim for compensation or chargebacks.
Return Shipping Costs
If the return of your item(s) is a result of our error, Pure Life Vision will arrange and pay for return shipping charges. Please send an email to returns@purelifevision.com to report a return of product due to our error and to receive special shipping instructions. The shipping charges for all other returns shall be paid for by the customer.
Credits/Refunds
Unless otherwise stated differently elsewhere, your return will be refunded to the same payment gateway through you which you made the payment. Please allow 10-15 days for the refund to be credited into your account. Please keep a copy of your original order or order number until proper credit has been applied. Once we have processed your returned item(s) and refunded the amount, we will notify you via e-mail. Items purchased using gift cards will only receive store credit.
Digital Products
Returns are not allowed for all digital and downloadable products. In case you receive a damaged product in this category due to our fault, we will replace the same at our cost.